Job Description

SUMMARY

The Health Risk Assessment (HRA) Representative is responsible for assisting members with completing their annual health risk assessment questionnaire as required by CMS.  The HRA Representative must feel comfortable working independently, interacting with members in a high paced environment, and completing 100+ HRAs on a daily basis.

 

 

Skills / Requirements

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Have a full understanding of the questions asked in the health risk assessment form.
  • Prepare HRA forms to be completed daily based on the list of members with an appointment at the Center for the day.
  • Round the different departments at the Center and track patients that need assistance with the questionnaire once they have checked in for their scheduled appointment.
  • Assist members with completing the questionnaire by reading the questions, writing their responses, and explaining any questions the member may have.
  • Electronically transcribe member responses at the end of the day and submit paper copies to the Medical Records Department for scanning.
  • Contact patients via telephone who missed, canceled or rescheduled their appointment at the end of the day in an attempt to collect the member’s responses via telephone.

 

QUALIFICATIONS

  • Customer Focus: Acts with customers in mind, establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change, can shift gears comfortably, doesn’t have to finish things before moving on.
  • Learning and Applying Quickly: Learns quickly when facing new problems, experiments and will try anything to find solutions, enjoys the challenge of unfamiliar tasks.
  • Organized: Can orchestrate multiple activities at once to accomplish a goal, arranges information, emails, and other files in a useful manner.
  • Problem Solving: Probes all fruitful sources for answers, looks beyond the obvious and doesn’t stop at the first answer.

 

LANGUAGE SKILLS

Fluency in English and Spanish required.

Application Instructions

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